Garbage: Everything in your black cart must be bagged and tied. ​​Be sure not to overfill your cart. The lid must be able to close. Please keep our workers safe by keeping dangerous items like propane tanks out of your cart.  

Recycling: Recyclable materials should be placed loosely in your cart and not bagged. Remember not to overfill your cart. The lid must be able to close.

Organics: Empty your kitchen pail into the green cart when the pail becomes full. Organic materials collected inside and outside your home should be placed loosely in your cart or bagged in paper bags. Remember not to overfill your cart. The lid must be able to close.

Have your cart out by 7 am on your collection day and be sure the arrow on the lid is pointing into the street or alley.​

​Not sure when your pickup day is? ​Use our Waste Wizard Tool​ to find out and to sign-up for reminders. ​​

Bins should be at least 1.5 metre from any objects like a fence, garage or car so the mechanical truck arms can safely grab them.

Please remember to leave space to protect your car or property and ensure your waste can be collected.

Be sure to return your cart to your property after pickup. Each cart is marked with a barcode specific to your address.​

You can submit a service request for missed collection, to fix a broken cart or have a cart replaced by calling 311.

Collection takes place between 7 a.m. and 4:30 p.m. on scheduled collection days. If your collection is missed, please wait until the next business day to submit a request to 311. Missed collection requests must be submitted within two business days after your collection day.